If
you have a question relating to EPIN, please
review the list of frequently asked questions
below to see if we can help you here. If
you do not find an answer, please email
tarjetas.swiftcall@gmail.com for further assistance.
(Click
on the arrow beside each question to expand
/ collapse each answer)
How
do I make a call with EPIN?
It's
easy. Just follow these 3 steps
as indicated in the e-mail that
we send when you purchase an
EPIN:
1) Dial the access number (free
phone or local)
2) Enter the EPIN
3) Dial your destination number
as usual
Does
it cost anything to register?
No,
registering for EPIN is FREE.
Can I purchase
an EPIN if I don't register?
No,
you will not be able to purchase
an EPIN if you have not previously
registered with us. This is
necessary in order to make
the service as efficient and
secure as possible.
When and how
will I receive my EPIN?
Your
EPIN, along with instructions
for use, will be sent to the
email address provided when
you registered within seconds
of pressing the submit button.
If you are using a free email
account (e.g. hotmail or yahoo)
you may experience a slight
delay in due to the volume
of users on these systems.
I've forgotten
my password. How do I login?
If
you've forgotten your password
you will need to correctly
answer your Password Reminder
Question which you specified
when you registered. You must
then choose a new password.
If you have forgotten your
password, please
click here.
How many EPINs
can I buy at one time?
When
you register, you are able to
buy one EPIN until your details
have been processed. When you
receive confirmation by email
that your account has been set
up, you can purchase up to 3
EPINs per transaction.
Can I use an
EPIN from abroad?
No,
EPIN can only be used from Spain.
However, if you are travelling
to the UK or Ireland, please
visit www.swiftcall.co.uk
or www.swiftcall.ie
where you will be able to purchase
EPIN for use from those countries.
Can I make calls
from my mobile?
Yes,
you must us the local access
number (901 or 91). Please note
that your mobile operator will
charge you for this call but
in return Swiftcall offers you
more minutes to your international
destination.
How secure is
the service?
We
make every effort to ensure
that any sensitive information
you provide - your personal
details, cerdit card information
etc. - is kept absolutely secure.
Please read more about our security
system by clicking here.
Will I incur
a surcharge using EPIN?
Only if you use the free phone access numbers (900) from payphones. Cabitel (the blue payphones) charges a supplement for using free phone access (900) numbers from their phones therefore a surcharge of 7c per minute is applied from 08:00 - 22:00 Monday to Friday and 4.5c per minute at all other times.
